Cannot download APPS or sync contacts from former phone.
#Pure talk usa android
A 2 week warranty? UNBELIEVABLE!! So now I have an Android cell phone that is JUST A PHONE. I had had it over 3 weeks, AND that they were not responsible for the phone AFTER TWO WEEKS after purchase. Was transferred back to Customer Service who asked me, "What would you like us to do?" Told them if they could not provide a FIX for the phone then they should replace it.
#Pure talk usa tv
Informed him that I had another cell phone, a tablet, a computer, and Smart TV that ALL connected to WiFi, so the problem is with the PHONE, not my home network. Said that he had used all the "protocols", and told me that it was a problem with my WiFi provider, and that I should call them. Techie had me go thru several procedures, but no WiFi connection. Replaced the SIM card, and phone finally connected to the cell signal. (Was very concerned that I might damage something, as had no experience doing this). Was transferred to Tech Support, who had me open the back of the phone and remove the SIM card. Finally, called Customer Service to find local retail store where I might take the phone to get it checked, but there was none. Had several cell phone experienced family members check the SETTINGS to see if it could connect to WiFi. NEXT DAY phone did not connect to WiFi, NOR did it have a cell signal. Was able to make a call, and receive calls, AND connect to WiFi.
Eventually had to call Customer Service to find out that the phone HAD been activated online. Indicated that the system was down try again tomorrow. Arrived in plain box no "packaging", minimal manuals. Too bad, too late for this user to switch over now.
I said if this is an example of their customer service, before I'm even a customer, I wouldn't have their service. I explained I had not gotten anything from them and hadn't talked 1 second on a line they provided despite trying three times to resolve the issue. This time, I was told that I could not get a refund on the first charge because 30 days had lapsed. When I didn't hear anything else in 2 more weeks, I called again. They would credit my first month service, reissue the order and charge me a second time for initial service. I called again in 2 weeks, was told that the sim card had been returned to them by USPS (although the address was correct). The sim card didn't arrive, evidently to a USPS error. I was told they would send a sim card and instructions for me to port over my existing number from a big carrier. First, let me explain I never got to talk on a Puretalk line.
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